Although we are constantly checking to make sure we have the right levels of stock, due to the huge number of products we sell it is however inevitable that we will run out of stock from time to time.
Delivery times for out of stock items are based on typical delivery times from the manufacturer and the approximate date of the next expected delivery if the date is known. We have a back order procedure which allows you to include out of stock items on your order. It works as follows:
For the UK: If an item is out of stock on the day that your order is received we will send everything that is in stock and the out of stock item will remain on back order. We will send you an email telling you when we expect to have the item in stock. When it arrives into stock we will automatically send it to you as soon as possible. Postage and packaging on any back order items is free within the UK. The main delivery will be sent by your chosen delivery service, but we will send back order items later by the most economical method depending on volume/weight.
For other countries: We may have to hold the whole order until the out of stock item is available if sending two parcels would significantly exceed the carriage quoted and charged at the checkout. However, if the first or second parcel is light enough we may decide to send the extra parcel at no extra charge. In this case the main delivery will be sent by your chosen delivery service, but we will send back order items later by the most economical method depending on volume/weight.